{"id":194,"date":"2026-07-13T13:43:16","date_gmt":"2026-07-13T13:43:16","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/?page_id=194"},"modified":"2026-07-14T12:14:14","modified_gmt":"2026-07-14T12:14:14","slug":"returns-2","status":"publish","type":"page","link":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/returns-2\/","title":{"rendered":"Returns"},"content":{"rendered":"\n<div class=\"wp-block-wd-container wd-dir-row wd-align-is-lg-center wd-48b04430\">\t\t<div\n\t\t\t\tclass=\"wd-el-page-heading reset-last-child wd-d949120c\">\n\t\t\t<h2 class=\"entry-title title\">\n\t\t\tReturns\t\t\t<\/h2>\n\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"wd-el-breadcrumbs wd-b4c1e2c2\">\n\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/\">Home<\/a><span class=\"wd-delimiter\">\/<\/span><span class=\"wd-last\">Page<\/span><\/nav>\t\t\t<\/div>   \n\t\t<\/div>\n\n\n\n<div class=\"wp-block-wd-off-canvas wd-6e26a9f3\">\n<div class=\"wp-block-wd-off-sidebar wd-left wd-hide-md-sm wd-hide-sm wd-sticky-on-lg wd_sticky_offset_200 wd-c47c7165\"><div class=\"wd-heading\"><div class=\"close-side-widget wd-action-btn wd-style-text wd-cross-icon\"><a href=\"#\" rel=\"nofollow noopener\"><span class=\"wd-action-icon\"><\/span><span class=\"wd-action-text\">Close<\/span><\/a><\/div><\/div><div class=\"wd-content\">\t\t<div id=\"\" class=\" wd-6afa0fa2\">\n\t\t\t<div id=\"block-7\" class=\"wd-widget widget sidebar-widget widget_block\"><style>.wd.wd .wd-b2e0bbdb > .wd-nav{--nav-color-active: #ffffff;--nav-bg-active: #0e0e0e;--nav-border:2px solid #ffffff;--nav-border-hover:2px solid #0e0e0e;--nav-border-active:2px solid #0e0e0e;}<\/style>\n\t\t\t<div id=\"wd-\" class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper wd-b2e0bbdb\">\n\n\t\t\t\t\n\t\t\t\t<ul id=\"menu-pages-menu-books-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-s wd-add-pd\"><li id=\"menu-item-206\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-206 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/about-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About us<\/span><\/a><\/li>\n<li id=\"menu-item-208\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-208 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact us<\/span><\/a><\/li>\n<li id=\"menu-item-207\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-207 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/bookstore-location\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Bookstore location<\/span><\/a><\/li>\n<li id=\"menu-item-209\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-209 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/orders-shipping\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Orders &amp; Shipping<\/span><\/a><\/li>\n<li id=\"menu-item-210\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-210 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/payment\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Payment<\/span><\/a><\/li>\n<li id=\"menu-item-211\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-211 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/returns-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Returns<\/span><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t<\/div>\n\t\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-off-content wd-9926bdf6\">\n<div class=\"wp-block-wd-off-canvas-button wd-off-canvas-btn wd-action-btn wd-style-text wd-burger-icon wd-action-hide-btn wd-hide-lg wd-86b5b1bd\"><a href=\"#\" rel=\"nofollow\"><span class=\"wd-action-icon\"><\/span><span class=\"wd-action-text\">Show sidebar<\/span><\/a><div class=\"wd-sidebar-opener wd-show-on-scroll wd-action-btn wd-style-icon wd-burger-icon\"><a href=\"#\" rel=\"nofollow\"><span class=\"wd-action-icon\"><\/span><\/a><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e79e102c\">Our Return Policy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7d45efa5\">Your satisfaction is our top priority! If for any reason you are not fully satisfied with your purchase, we offer a hassle-free return policy. You can return any eligible items within 30 days from the date of delivery. Whether you prefer a full refund or an exchange, we are here to ensure that you have a positive shopping experience.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-f5b4783a\">Eligibility for Returns<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered-2 wd-3ee46359\">\n<li class=\"wp-block-wd-list-item wd-62ecb730\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Items must be in their original, unused, and resalable condition.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-a08be299\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Books must have no visible signs of wear, torn pages, bent covers, or markings.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ae4ac24b\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Items must be returned with all original packaging and accessories (if applicable).<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-6b498ec3\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Please note: Digital products (eBooks, audiobooks) are generally non-refundable once downloaded or accessed.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b037fbff\">How to Initiate a Return<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-ordered wd-style-default wd-228c8350\">\n<li class=\"wp-block-wd-list-item wd-a3ece2ca\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Contact Us:<\/strong> Please email our Customer Service team at <a href=\"mailto:xtemos.studio@mail.com\">xtemos.studio@mail.com<\/a> or call us at <a href=\"tel:6864921040\">686 492 1040<\/a> to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for your return.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-b77f5505\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Package Your Item(s):<\/strong> Securely package the item(s) you wish to return, including a copy of your original packing slip or order confirmation. Clearly write your RMA number on the outside of the package.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-a5c9362c\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Ship Your Return:<\/strong> Send your package to the return address provided by our Customer Service team. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-61c8cea4\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Return Shipping Costs:<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered-2 wd-bc047b26\">\n<li class=\"wp-block-wd-list-item wd-a8352499\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">If the return is due to our error (e.g., wrong item, damaged item), we will provide a prepaid return label.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ffccd2d0\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e0df9254\">Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered-2 wd-ff542731\">\n<li class=\"wp-block-wd-list-item wd-9fd54504\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-f9703518\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Approved refunds will be processed within 5-7 business days to your original payment method.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-b66f2ae5\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Please note that it may take additional time for your bank or credit card company to post the refund to your account.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-88137835\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f3c0fad3\">If you would like to exchange an item, please indicate this when requesting your RMA number. We will process your exchange once the original item is received and inspected.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e3311b3e\">Damaged or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0593b900\">If you receive a damaged, defective, or incorrect item, please contact us immediately (within 7 days of delivery) with your order number and photos of the item. We will arrange for a replacement or full refund and cover all associated shipping costs.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":491,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/pages\/194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/users\/491"}],"replies":[{"embeddable":true,"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/comments?post=194"}],"version-history":[{"count":3,"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/pages\/194\/revisions"}],"predecessor-version":[{"id":251,"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/pages\/194\/revisions\/251"}],"wp:attachment":[{"href":"https:\/\/dummy.xtemos.com\/woodmart2\/books-2-gutenberg\/wp-json\/wp\/v2\/media?parent=194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}